For Guests

Frequently asked questions

How do I book a place?
What is your cancellation policy?
Where will I receive my booking details?
What kind of payments do you accept? How do you process payments?
Do I need to pay in advance?
Do I need to sign up with an account to book a place?
What are the benefits of signing up for an account?
I’ve lost my booking details, what can I do?
What do you charge guests when booking places?
How do you make sure that every listing is accurate and not fake?
Why can’t I see the host contact information before making a booking?
What if I have questions about the place before I book?
Can I leave a review after my stay?
How secure is the website?
What about advertising? Are you tracking my information?
What kind of support do you offer guests if there are any issues? What responsibilities do you take about the hosts and the places advertised on the site?
Why are some dates unavailable when I click check-in, but appear free when I click check-out?